Whatever you're buying from us, we want to make your experience with us as pleasant as possible. In order to achieve this, we've put together a satisfaction guarantee which covers two areas - our price promise and our quality guarantee.
Our Price Promise
At Jacksons, we're convinced that you won't find better quality plants at a lower price anywhere else. In fact, we're so sure of this that if you find another garden centre offering you a better deal than us, we'll refund you the difference. If you think you've found someone selling plants of a similar quality to ours, and at a lower price, let us know at firstname.lastname@example.org
Our Quality Guarantee
As well as offering you great prices, we're also obsessed with the quality of our goods. It's for this reason that we offer a 12 month guarantee on every plant that you buy from us that we have classified as Fully Hardy. If a plant you've bought from us fails in the first year, we will either replace it or refund you*. This is providing that:
- You care for the plant correctly and follow all of the guidelines included in our care instructions (supplied with every plant you buy from us). In particular, plants will not be replaced due to lack of watering or lack of horticultural care or if cats or dogs have been allowed to fowl the soil around the plant.
- The temperature, at any time during the 12 months guarantee period, have not dropped below the hardiness range of the plant. The Royal Horticultural Society classification is interpreted as follows: Fully hardy: can withstand temperatures down to -15°C (5°F)
If you think a plant you've bought from us has failed within the first 12 months, please perform a ‘Scratch Test’ by carefully scratching off some bark from a branch and the main stem. If the plant is still green under the bark the likelihood of survival is good if it is brown in both locations then it will probably not survive, in this case please email photographs** of the plant in question along with your order number to email@example.com
* Refunds are for the full cost of the plant only and will not include original shipping costs. This guarantee is in addition to your statutory rights. ** When photographing the plant please take at least two photographs one close up to the problem and one from a few paces back, if you have performed the scratch test and it is brown please also include a photograph of this.
You can also send us photographs using our online form - Click Here
All orders placed online or over the telephone are bound by our full Terms and Conditions, please read and understand them before ordering.