We aim to dispatch items showing as 'In stock' in 7-10 working days, for more details please see the Delivery Time section below.
£9.99 - For orders £9.99 or more.
£11.99 - For orders under £9.99.
Free* - For orders over £250.00
Unfortunately with our standard service we are unable to guarantee a specific time or time slot. Deliveries can be made anytime between 8am and 6pm Monday to Friday (Excluding bank holidays).
*Excludes orders that have to be delivered on a pallet and orders containing Christmas Trees or orders to Highland & Islands locations (see below).
Scottish Highland & Island locations as well as the Isle of Man & Isle of Wight attract a surcharge from our courier, delivery for the following post codes will be calculated during checkout:
AB32 - AB38, AB44 - AB56, FK19-FK21, HS1-HS9, IM1-IM9, IV1-IV63, KA27-KA30, KW1-KW17, PA20-PA78, PH1-PH50, PO30-PO41
Please note: Free Standard delivery does not apply on deliveries to these post code areas.
Our larger specimen conifers, bamboos and other larger potted plants or large volume orders of smaller pot sizes will require a pallet delivery, priced from £75.00 per pallet. Orders requiring delivery on a pallet will in most cases be flagged during checkout although in some circumstances the need for a pallet delivery will not arise until we come to pack an order. If this is the case we will contact you.
As a rough guide plants in 20 litre pots will need a pallet delivery as will 100+ 2 litre pots.
We highly recommend that someone be home/onsite to receive a pallet delivery. Our pallet company require two different contact numbers for the onsite contact. Access must be suitable for a large vehicle access, minimum 3 metres wide and 4.5 meters high. Pallet deliveries are classed as 'Kerb Side' and can only be made to addresses where clear access can be gained (e.g. pallets of plants cannot be delivered to upper floor flats or premises where restricted access does not allow delivery vehicles). Even if your order is not flagged as requiring a pallet delivery we reserve the right to send out your order on a pallet if it is a significant volume of items or weight above our standard carriers limits. We can only ship items up to 2 metres tall on a pallet, if the plants you have ordered are above this then where applicable will be cut to the required height, this will not affect the health of the plant.
We are currently unable to deliver via pallet to the Highland and Island postcodes listed above.
Gift Voucher Delivery
Delivery of gift vouchers is by Royal Mail charged at £0.99. Where gift vouchers are purchased with other items they will be treated as one order and postage will be at the higher of the rates.
Delivery Exceptions & Restrictions
We cannot deliver to Northern Ireland, Republic of Ireland and the Channel Isles at this time. We are currently unable to deliver via pallet to the Highland and Island postcodes listed above.
International delivery is not available.
We aim to deliver all orders within 7-10 working days for items showing as 'In stock' at the time of ordering. On rare occasions a plant that was showing as in stock may be out of stock or in an unsaleable condition, in this case we will contact you as soon as possible regarding sourcing new stock from one of our trusted suppliers we aim to fulfil all orders within 30 days of order date.
When you place your order you should receive an automated order confirmation. If you haven't received this within 24 hours please contact us to confirm your email address so that we can ensure you receive other important updates regarding your order.
To ensure any emails we send don't get picked up by a spam filter please add 'email@example.com' and 'firstname.lastname@example.org' to your safe senders list.
Upon dispatch, we send out another automated messages to inform you that your order will be with you the following day. It is important to contact us within 24 hours of the expected delivery date if your order does not arrive so we can track down the parcel before the plants perish.
Deliveries of goods ordered through our Retail Garden Centre for local delivery are not subject to our online terms and conditions. Please contact the Garden Centre directly on 01782 502078.
All orders placed online or over the telephone are bound by our full Terms and Conditions, please read and understand them before ordering.