Our current dispatch time is approximately 28-30 days from the date your order is placed.
We are experiencing unprecedented order volumes and have had to develop additional safe systems of work in line with government guidelines which have led to changes in the way we pick, pack and dispatch orders.
We have a fantastic team that are working very hard to remain safe whilst dispatching orders as promptly as we can but this has inevitably resulted in our usual dispatch times being extended.
Standard Delivery Costs:
£14.99 - All orders up to £250
Free* - For orders over £250.00
Unfortunately with our standard service we are unable to guarantee a specific time or time slot. Deliveries can be made anytime between 8am and 6pm Monday to Friday (Excluding bank holidays).
*Excludes orders that have to be delivered on a pallet and orders containing Christmas Trees or orders to Highland & Islands locations (see below).
Local delivery within 5 miles radius of our garden centre in Bagnall, Staffordshire (ST9 9LE) is £9.99.
Free local delivery is available for orders over £250.
Delivery distances and costs are determined automatically by our shopping cart (post code can be input in the "Calculate Shipping Cost" box).
Scottish Highland & Island locations as well as the Isle of Man & Isle of Wight attract a surcharge from our courier, delivery for the following post codes will be calculated during checkout:
AB31-AB38, AB44-AB56, KW1-KW3, KW5-KW17 FK19, FK21, IV1-IV63, KA27-KA28, PH5-9, PH15-PH60, PA20-PA78
PO30-PO41, IM1-IM9, HS1-HS9
Please note: Free Standard delivery does not apply on deliveries to these post code areas.
Our larger specimen conifers, bamboos and other larger potted plants or large volume orders of smaller pot sizes will require a pallet delivery, priced from £75.00 per pallet. Orders requiring delivery on a pallet will in most cases be flagged during checkout although in some circumstances the need for a pallet delivery will not arise until we come to pack an order. If this is the case we will contact you.
As a rough guide plants in 20 litre pots will need a pallet delivery as will 100+ 2 litre pots.
We highly recommend that someone be home/onsite to receive a pallet delivery. Pallet deliveries are classed as 'Kerb Side' and can only be made to addresses where clear access can be gained (e.g. pallets of plants cannot be delivered to upper floor flats or premises where restricted access does not allow delivery vehicles).
If your order is not flagged as requiring a pallet delivery we reserve the right to send out your order on a pallet if it is a significant volume of items or weight above our standard carriers limits. We can only ship items up to 2 metres tall on a pallet, if the plants you have ordered are above this then where applicable will be cut to the required height, this will not affect the health of the plant.
Gift Voucher Delivery
Delivery of gift vouchers is by Royal Mail charged at £0.99.
Delivery Exceptions & Restrictions
We cannot deliver to Northern Ireland, Republic of Ireland and the Channel Isles at this time. We are currently unable to deliver via pallet to the Highland and Island postcodes listed above.
International delivery is not available.
When you place your order you should receive an automated order confirmation. If you haven't received this within 48 hours please contact us to confirm your email address so that we can ensure you receive other important updates regarding your order.
You will recieve an email advising of the planned delivery day when dispatch has been arranged.
For more details on local delivery, please visit our local delivery and collection page.
All orders placed online or over the telephone are bound by our full Terms and Conditions, please read and understand them before ordering.