DELIVERY INFORMATION

Standard Delivery Costs:

All orders up to £49.99 the shipping charge                                      £14.99
All order from £50 - £399.99 the shipping charge                              £12.99

Orders over £400(excluding pallet deliveries & Christmas Trees)     FREE*       

Your order may take approximately 3-5 working days (excluding weekends and bank holidays) to process. We will notify you when your order has been sent.

Deliveries will be made Monday – Friday. (excluding bank holidays).

The courier will notify you directly with a delivery time slot window on the day of the delivery.

*Standard deliveries exclude pallets, Christmas trees and orders to the Highland & Islands locations (see below)


Highland & Island Delivery

Unfortunately, some areas in Scotland and Scottish Highland & Island locations, as well as the Isle of Man & Isle of Wight, attract a surcharge from our courier, hence the shipping to those areas has been discontinued.


Pallet Delivery

Our larger specimen conifers, bamboos and other larger potted plants or large volume orders of smaller pot sizes will require pallet delivery, priced from £79.99 per pallet.

Orders requiring delivery on a pallet will in most cases be flagged during checkout although in some circumstances the need for a pallet delivery will not arise until we come to pack an order. If this is the case we will contact you.

As a rough guide, plants in 20-litre pots will need a pallet delivery as will 100+ 2 litre pots.

We highly recommend that someone be home/on site to receive a pallet delivery.  

Pallet deliveries are classed as 'Kerb Side' and can only be made to addresses where clear access can be gained (e.g. pallets of plants cannot be delivered to upper floor flats or premises where restricted access does not allow delivery vehicles).

If your order is not flagged as requiring a pallet delivery, we reserve the right to send out your order on a pallet if it is a significant volume of items or weight above our standard carriers limits. We can only ship items up to 2 metres tall on a pallet, if the plants you have ordered are above this then where applicable will be cut to the required height, this will not affect the health of the plant.


Gift Voucher Delivery

Delivery of gift vouchers is by Royal Mail charged at £3.99.


Delivery Exceptions & Restrictions

We are currently unable to deliver to Northern Ireland, the Republic of Ireland, the Channel Isles, some areas in Scotland and Scottish Highland & Island locations, as well as the Isle of Man & Isle of Wight.

International delivery is not available.


Local Customers

For more details for local customers and visitors, please visit our Local Customers page.


All orders placed online or over the telephone are bound by our full Terms and Conditions, please read and understand them before ordering.