Buying plants online might be a completely new concept to you or you may be a seasoned online plant buyer. Whatever your experience of buying plants online is we thought it might be useful to go through the process of how your order is processed when purchasing plants online from Jacksons Nurseries.
Step 1: Browse our product range
We offer a massive selection of plants and garden items including tools and plant care products, so there's plenty to choose from. To make things easier for you, there are several different ways of finding what you're looking for. The best place to start is our search box which can be found at the top of every page. If you're not looking for anything in particular you can browse our range of plants by using our main menu.
Step 2: Fill your cart
On each product page you should find an ‘Add’ button with a quantity option above; adjust the quantity if you want more than 1 either by typing the quantity or using the plus & minus buttons, above the quantity box is the number of items currently in stock*, you can't add more than this. Some products have more than one size option, use the radio buttons to select the size you require, the price and availability will change for each available option.
If a product is out of stock it will show this on the product page and the 'Add' button will change to 'Email', if you click this you can enter your email address and we'll send you an email when it's available. If we are unlikely to be able to source an out of stock product in the foreseeable future this will be marked as unavailable.
*Availability: We try our best to keep this number accurate however from time to time there may be a delay in updating this information and we may not have sufficient stock to complete your order. If this is the case we will contact you as soon as possible.
Step 3: Checking out
Once you’ve added all the items you want to purchase to your cart it’s time to check out, you can do this by clicking on the 'My cart’ icon above the menu, then clicking the 'View Cart' button.
You'll then be able to review the contents of your cart, make any amendments such as removing items or adjusting the quantity. You can also check the final postage cost by clicking 'Calculate' and entering your postcode. Remember to click 'Recalculate' if you've made any changes. You can also enter a gift certificate number or promotional code in the box provided, don't forget to click 'Apply'. Once you are ready to processed, click the 'Proceed to checkout' button to complete the order.
If you are returning customer then please sign-in using the 'Sign In' button, if you are a new customer and wish to create an account use the 'Register' button alternatively you can check out as a guest. If you checkout as a guest you won't be able to log in to view details of your order.
Follow the checkout process ensuring that the details you enter are correct especially your email address and contact number(s) as we will need to contact you if there are any problems with your order such as items being out of stock.
Fill in all of the required fields (marked with a red *) and select your chosen shipping details (for more details on delivery please click here). You can provide additional delivery details such as, where your order should be left if nobody is home.
Once you're entered your address details you will be presented with payment options. You can either pay by credit/debit card or PayPal or you can complete your order online then pay by telephone with a debit/credit card or via bank transfer/BACS. Please be assured that paying online is as secure, if not more so than giving your card details out over the telephone. All orders over £500 must be paid for by bank transfer/BACS.
When paying online you will be transferred to our secure payment gateway provided by SagePay. It is important that during this process you do not use your browser forward or back buttons. Follow the instructions on screen and once your payment has been processed you will be returned to our website. Please wait to be returned to our website before navigating away or closing your browser otherwise we won't receive payment confirmation and your order will fail and we won't know to process it.
Step 4: What Happens Next
Once an order is received it gets printed off and marked as ‘Processing’ on our system. The order then goes to our nursery staff who collect all the items on the order from the various areas around out nursery. Your order will usually be gathered 2-3 working days after your order but can be a little longer at peak times.
Any issues, such as out of stock items get highlighted and the paperwork returns to the office where we send you an email.
Once gathered the plants are passed to our packaging team ready to be packed and you will receive an email notification that your order is now 'Gathered'. Once packed your order will be collected by the courier. Our packers take great care to ensure that plants arrive in the best possible condition, generally plant pots are bagged and taped to cardboard trays which slot into our specially designed boxes. Where necessary a cane is placed into one of the pot to help protect against damage should the box not remain upright. Our boxes all carry a ‘Live Plant’ warning that states that the boxes should remain upright at all times and in the vast majority of cases this is adhered to although very rarely the odd accident does happen.
Step 5: Great Aftercare
At Jacksons, our interest in your plants goes well beyond the time when you receive them. We have a great aftercare team who are dedicated to ensuring your plants thrive in their new home. As well as having a polite and friendly customer services department, we also have an expert advice team who are happy to solve any problems relating to your garden. Should you have any questions about your plants or their care then please get in touch and we’ll be happy to help.
Once you’ve received your order it’s important that any damage to the box is recorded, preferably with photographs. Sometimes it’s not obvious from the box that anything untoward has happened so should you open the box and find the contents appears to have been damaged during transit again if possible take a photograph before continuing . In most cases if plants have come out of pots there is usually no lasting damage and will be absolutely fine once planted. Always follow the ‘Live Plant Care’ instructions that are provided with all orders (in the document wallet that includes a copy of your original order invoice). It's usually stuck to the top of the box or sometimes on the packing in the case of some trees.
If you have any concerns about your plants please raise them with us as soon as possible. It’s worth remembering that sometimes when your plants arrive they might be looking a little sorry for themselves, some plants cope with spending time in a box and travelling better than others. In all cases we recommend unpacking your plants as soon as possible and place the whole pot in a bucket of water for at least an hour. Plant them as soon as possible then usually following a good drink and some sunshine you’ll find that they are looking much better! Our nursery is over 600 feet above sea level on the edge of the Staffordshire Moorlands which makes our plants hardier than most.
If you require any further assistance please contact us.
Tel: 01782 502741
Live Chat: Online during office hours.
Our Web Sales department is open Monday to Friday - 8:00am to 4:30pm