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Online Ordering Help
We're pleased to announce that we are now able to offer a Click and Collect service at Jacksons Nurseries. Simply purchase and reserve your plants online with us and collect them at a time to suit you.
How does it work
Add your chosen plants to your basket and proceed to the online checkout. You will then be given the option of having your order delivered or you can collect your order from our Garden Center in Bagnall, Stoke-on-Trent by selecting ‘Click & Collect’ and proceed to the payment gateway as normal. You will then receive an automated email from us confirming that your order has been received.
When will my plants be ready for collection?
We aim to have your plants ready to collect within 48 hours from the time we begin processing your order (Orders are only processed during normal working hours Monday – Friday 8am to 5pm). You will receive an email to confirm that your order is ready to collect, please do not attempt to make a collection prior to receiving this email as we can not be held liable for any costs incurred because your order is not available. On rare occasions our online stock levels may not indicate something is out of stock. If this is the case we will notify you ASAP to inform you that something on you order is not available, we can usually offer you a suitable alternative or we can refund you for any items not in stock.
Please note that the last day for processing Click and Collect weekend orders is Thursday. Any orders received after this time will not be ready for collection until after the weekend. If you would like your plants sooner than this, please call our Garden Centre on 01782 502078 and we are more than happy to reserve them for you, stock permitting.
All plant orders will be held for 7 working days after processing is complete. If you are unable to collect your plants within this time frame, please contact us as soon as possible on 01782 502741 or on firstname.lastname@example.org, quoting your order number and we will do our very best to accommodate you.
How do I collect my plants?
Please print out your order processing email or make a note of your order number and bring it to our Garden Centre. A member of staff will then bring your plants to you. If you are not satisfied with the quality of your plants, you are under no obligation to take them home with you. A member of staff will try and source you a suitable alternative from our extensive Nursery.
Refunds for out of stock items or items rejected on collection will be done by our web sales department, funds will be returned via the same payment method used when placing your order.
Our Garden Centre is open from 8am until 5pm - 7 Days a week, March to October and 8am - 4:30pm, November to February.
Where are you located?
Jacksons Nurseries is located in the Staffordshire Moorlands, very close to the Peak District. We have a Garden Centre and Nursery on our site with a huge array of plants available. We also have an award winning Tea Room, offering freshly ground coffee, teas, homemade meals, treats and snacks.
Our full address is:
Jacksons Nurseries, Thorney Edge road, Bagnall, Stoke-on-Trent, Staffordshire, ST9 9LE.
Click and Collect orders placed online or over the telephone are bound by our full Terms and Conditions, please read and understand them before ordering.
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