Whatever you're buying from us, we want to make your experience
with us as pleasant as possible. In order to achieve this, we've put together a
satisfaction guarantee which covers two areas - our price promise and our quality
guarantee.
Our Price Promise
At Jacksons, we're convinced that you won't find better quality plants at a lower
price anywhere else. In fact, we're so sure of this that if you find another garden
centre offering you a better deal than us, we'll refund you the difference. If you
think you've found someone selling plants of a similar quality to ours, and at a
lower price, let us know at
sales@jacksonsnurseries.co.uk.
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Quality Guarantee
As well as offering you great prices, we're also obsessed with the quality
of our goods. It's for this reason that we offer a 12 month guarantee on every plant
that you buy from us, whereby if a plant you've bought from us fails in the first
year, we will either replace it or refund you the full amount you paid for the plant.
This guarantee
is offered on the basis that you care for the plant correctly and follow all of
the guidelines included in our care instructions (supplied with every plant you
buy from us). In particular, plants will not be replaced due to lack of watering
or lack of horticultural care. If you think a plant you've bought from us has failed
within the first 12 months, email a photograph of the plant in question along with
your order number to
sales@jacksonsnurseries.co.uk.
Cancellation
You can cancel an order you've placed with us at any time before it is
dispatched. Simply contact us at
sales@jacksonsnurseries.co.uk
and let us know your order number and the goods on your order that you no longer
require. If you contact us about a cancellation after it has been dispatched, we
will refund you the amount you paid for the plants (excluding P&P) after you
have safely returned the goods to us in their original packaging. In this circumstance,
we will not cover the cost of returning the plants back to us and we reserve the right
to withhold a percentage of the refunded value if the plants you return are damaged
and need to be reduced in price for resale.
Substitutes
We always try to ensure that everything we advertise as being available
on our website is available. However, this isn't an exact science as availability
is dependent on numerous factors including the weather and, for the varieties which
we don't grow ourselves, on the information which our suppliers give us. It's also
possible that plants we thought were available are sold to someone in person through
our retail nursery between the time when an web order is placed and the time when
we reserve the stock for that order. Inevitably, sometimes we get the availability
of plants wrong. If there is a problem with something you've ordered,
we'll get in touch straight away and will recommend possible alternatives for the
plants which are unavailable. If you're not happy with the substitutes we recommend,
we'll offer you a refund.
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Buy plants
and
gardening
items from Jackson's Online Garden Centre. We are
a
mail order plants
nursery offering a huge range of
garden plants
at very competitive prices.
Jackson's Nurseries, Thorney Edge Road, Bagnall, Stoke-on-Trent. ST9 9LE
, Tel: 01782 502741
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