Jackson's Online Garden Centre

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Satisfaction Guarantee


Whatever you're buying from us, we want to make your experience with us as pleasant as possible. In order to achieve this, we've put together a satisfaction guarantee which covers two areas - our price promise and our quality guarantee.

Our Price Promise
At Jackson's, we're convinced that you won't find better quality plants at a lower price anywhere else. In fact, we're so sure of this that if you find another garden centre offering you a better deal than us, we'll refund you the difference. If you think you've found someone selling plants of a similar quality to ours, and at a lower price, let us know at
sales@jacksonsnurseries.co.uk.


Quality Guarantee
As well as offering you great prices, we're also obsessed with the quality of our goods. It's for this reason that we offer a 12 month guarantee on every plant that you buy from us, whereby if a plant you've bought from us fails in the first year, we will either replace it or refund you the full amount you paid. This guarantee is offered on the basis that you care for the plant correctly and follow all of the guidelines included in our care instructions (supplied with every plant you buy from us). In particular, plants will not be replaced due to lack of watering or lack of horticultural care. If you think a plant you've bought from us has failed within the first 12 months, contact us at
sales@jacksonsnurseries.co.uk.

Cancellation
You can cancel an order you've placed with us at any time before it is dispatched. Simply contact us at
sales@jacksonsnurseries.co.uk and let us know your order number and the goods on your order that you no longer require. If you contact us about a cancellation after it has been dispatched, we will refund you the amount you paid for the plants (excluding P&P) after you have safely returned the goods to us in their original packaging. In this circumstance, we will not cover the cost of sending the plants back to us and we reserve the right to withhold a percentage of the refunded value if the plants you return are damaged and need to be reduced in price for resale.


Substitutes
We always try to ensure that everything we advertise as being available on our website is available. However, this isn't an exact science as availability is dependent on numerous factors including the weather and, for the varieties which we don't grow ourselves, on the information which our suppliers give us. It's also possible that plants we thought were available are sold to someone in person through our retail nursery between the time when an web order is placed and the time when we reserve the stock for that order. Inevitably, sometimes we get the availability of plants wrong. If there is a problem with something you've ordered, we'll get in touch straight away and will recommend possible alternatives for the plants which are unavailable. If you're not happy with the substitutes we recommend, we'll offer you a refund.
Shopping at Jacksons
About Us
introducing jacksons
how to contact us
how to find us
helpdesk
Before you Buy
first time buyers
security and privacy
satisfaction guarantee
delivery area and costs
terms and conditions
After you've Bought
processing your order
aftercare
returns policy
Where to now?
search for plants
our design service
wholesale

Buy plants and gardening items from  Jackson's Online Garden Centre. We are a mail order plants nursery offering a huge selection of garden plants at very competitive prices.  

Jackson's Nurseries, Thorney Edge Road, Bagnall, Stoke-on-Trent. ST9 9LE

Registration No: 2572486  VAT No: 279-7114-25

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