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Quality plants delivered to your door
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Processing your Order
To give you an idea of what it might be like to buy a plant from us, we've put together a buying process which gives details of what will happen when you buy from us, and the time scale between placing an order and having it delivered.

Step 1: Finding your way around our site
We offer a massive selection of plants and garden items, so there's plenty to choose from. To make things easier for you, there are several different ways of finding what you're looking for. The best place to start is our search box which can be found at the top right of every page. If you're not looking for anything in particular you can browse our range of plants by using our new or old category search system (both can be found on our plant search page.
For the latest additions and special promotions, visit our special offers page
Step 2: Deciding what to buy
You can locate a plant using our search facility by entering either its common name or Latin name - it doesn't even matter if you don't know the whole name; just enter the bit you know and see what happens!
  Even if you haven't got a clue what you're looking for, don't panic! You're bound to find exactly what you need on our site and if you're still struggling for ideas you can always email us for help.
To start browsing our excellent selection of plants now, please
click here.
Step 3: Placing an order
Once you've decided what you'd like to buy, ordering couldn't be easier. Simply click on the "Add to Cart" button next to the item you'd like to purchase. You can find the "Add to Cart" button at the bottom of the page, where the different available sizes of the plant are listed. This will create your own private shopping cart that you can either proceed with to the checkout to complete the purchase, or return to the plant search page to make further selections.
If you decide you’d like to change your mind about a certain item, you can easily delete it from your shopping cart by simply viewing your shopping cart and clicking on the remove button next to the item you no longer want. When you’ve added everything you’d like to buy to your shopping cart and selected the correct delivery method, you’re ready to proceed to the checkout. At this point the delivery charge for your order will be automatically calculated and added to your order. Once you've placed your order, you will receive a confirmation email from us detailing exactly what you’ve bought, how much it has cost and where it will be delivered. Please make sure that when you put in your delivery details you add a contact number, that we can give the courier just in case any problems arise.
Step 4: Speedy Dispatch
When we receive your order, a series of events start to take place. After receiving your order we make a stock check to make sure we've got all of the plants that you've ordered. If needed, new stocks are ordered in from our preferred suppliers spread across the whole of Europe on a fortnightly basis. If we can't get hold of the plant you've ordered, we'll let you know as soon as possible and recommend possible alternatives. If the plants you've ordered are held in stock, delivery can usually be arranged within a week, otherwise we aim to deliver within 21 days of receiving your order. At Jackson's, we take great pride in caring for your plants right upto the time when they are dispatched. Every plant we sell passes through a rigorous checking system and is well watered and fed before the journey.

Step 5: Special Aftercare
At Jacksons, our interest in your plants goes well beyond the time when you receive them. We have a great aftercare team who are dedicated to ensuring your precious plants thrive in their new home. As well as having a polite and friendly customer services department, we also have an expert advice team who are happy to solve any problems relating to your garden. You can also sign-up to receive monthly emails from us which include gentle reminders about what you should be doing in the garden every month, as well as details of our current special offers. To sign-up, even if you haven't bought anything from us, please click here.

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 Buy plants and gardening items from  Jackson's Online Garden Centre. We are a mail order plants nursery offering a huge range of garden plants at very competitive prices.

Jackson's Nurseries, Thorney Edge Road, Bagnall, Stoke-on-Trent. ST9 9LE , Tel: 01782 502741


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