We want to make the delivery of your order an easy and hassle-free experience. Our couriers are the only ones we’ve found that handle plants with as much tender loving care as we do. Orders are usually dispatched 7-10 working days following receipt of your order, if we can do this sooner we will. Once dispatched your order should in most cases be with you the following day. Nearly all the information you need regarding can be found further down this page but if you need more help feel free to email us at firstname.lastname@example.org.
Our flat rate charge for plants ordered online or over the telephone is £7.99. This covers most mainland England, Wales and Scotland destinations (See Delivery Area below for exclusions).
Gift Voucher Delivery
Delivery of gift vouchers is by Royal Mail charged at £2.59 and a signiture must be obtained. Where gift vouchers are purchased with other items they will be treated as one order and postage will be at the higher of the rates.
Bulb Only Orders: Postage and packaging is £4.99 per order where bulbs are purchased without any other items. Orders upto 2kg will be delivered by Royal Mail and will require a signature. Orders over 2kg will be made by Fedex and can be left in a safe place if you indicate for us to do so during checkout. We aim to deliver Bulb Only orders within 5-7 days although this can take longer during busy periods or when items are out of stock. We will notify you by email on the day your bulbs are dispatched, the email will indicate who will deliver your order. For Royal Mail deliveries please allow up to 14 days from the date of notification for your order to arrive, if your bulbs still have not arrived by this time then please contact us.
When bulbs are purchased with other products (excluding Rowlinson products) will be covered by the standard £7.99 delivery charge.
PLEASE NOTE: Our larger specimen conifers and bamboos will require a pallet delivery, priced from £40. Pallet orders will need to be signed for and the access must be suitable for a large vehicle access minimum 3 metres wide and 4.5 meters high. Delivery can only be made to addresses where clear access can be gained (e.g. pallets of plants cannot be delivered to upper floor flats or premises where restricted access does not allow delivery vehicles). Most orders that require delivery via pallet will be flagged up during checkout. We reserve the right to send out your order on a pallet if it is a significant volume of items or weight above our standard carriers limits. We can only ship items on a pallet up to 2 metres tall, if the plants you have ordered are above this then where applicable will be cut to the required height.
At the moment we can deliver to most of mainland UK no matter how large or small your order is. We hope to soon be able to delivery to other areas of the UK for the same flat rate, however the following postcodes will incur a surcharge, please contact us on 01782 502741 for a quote based on your order and postcode.
Unfortunately we cannot deliver to the Republic of Ireland
What about Overseas?
Unfortunately, we’re unable to make deliveries outside of the UK at the present time.
We aim to deliver all orders within 7-10 working days if the plants you order are already in stock. If plants are out of stock when the order is placed (which is quite rare) then we will try to source them from one of our trusted suppliers. In this case delivery time is around 21-28 days, but we will contact you to let you know as soon as possible.
Unfortunately with our standard Fedex service we are unable to guarantee a specific time or time slot. Deliveries can be made anytime between 8am and 6pm Monday to Friday (Excluding bank holidays).
Need your order in a hurry? Call our web sales team on 01782 502741 to arrange a next day delivery. Orders must be taken before 10am, excludes weekends, subject to stock availablity.
Deliveries of goods ordered through our Retail Garden Centre for local delivery are not subject to our online terms and conditions. Please contact the Garden Centre directly on 01782 502078.
Rowlinson Garden Products
All of our Rowlinson items come direct from the manufacturer and are free delivery. We do not keep any Rowlinson items in stock. Once Rowlinson receive your order they (or their courier) will contact you directly to arrange delivery of your product(s) and to ensure suitable access is available. It is vital that you enter the correct contact details on your order as if they are unable to contact you via email or telephone they will send out a letter which can obviously result in a delay to your order being delivered.
Please note that any other items on the order will incur the £7.99 delivery charge and be dispatched separately from our nursery.